At Way Out Photography, every print and product is made to order. Because of this, all sales are final. However, we stand behind the quality of our work. If your item arrives damaged, defective, or incorrect, we will make it right. Read below for details on our fine art print return policy.
Returns & Replacements for Defective or Damaged Items Only
We accept returns exclusively in cases where:
- The product arrives damaged during shipping
- The product has a manufacturing defect
- The product is incorrect (wrong size, wrong image, wrong finish)
Non-Returnable Items
Because all pieces are custom-made, we do not accept returns or offer refunds for:
- Buyer’s remorse
- Ordering the wrong size, color, or mounting option
- Items that were delivered correctly and undamaged
All sales are final unless the product is defective.
How to Request a Replacement
If your item is defective or damaged, you must notify us within 7 days of delivery.
Email: kara@wayoutphotography.com
Subject Line: Return Request – Order #____
Please include:
- Your name and order number
- A description of the issue
- Clear photos of the damage or defect
- Photos of the packaging (if damaged during transit)
Resolution
Once we receive your request and verify the defect, we will:
- Replace the item at no cost OR
- Issue a refund to your original payment method
We will let you know which applies based on product type and availability.
Return Shipping
If a physical return is required:
- We will provide a prepaid return shipping label
- Returns must be sent back within 14 days of approval
We do not reimburse shipping costs for items returned without prior approval.










